CASE MANAGEMENT
Requirement: “We are looking for a customized solution to manage customer cases within Netsuite. This system should streamline our customer service process, from case logging to resolution, enhancing our overall customer experience.”
Case management System is a ticketing system that helps your business solve customer problems faster. With a single dashboard, you can manage incoming customer requests, prioritize and assign tickets, and view the status of each request.
Support Portal is using NetSuite’s standard case record for maintaining the knowledge-base for customer queries.
Outcome: A technology service provider used this system to track and resolve customer issues, reducing the average resolution time by 40%.
TECHNOLOGIES USED:
Case management System is a ticketing system that helps your business solve customer problems faster. With a single dashboard, you can manage incoming customer requests, prioritize and assign tickets, and view the status of each request.
Support Portal is using NetSuite’s standard case record for maintaining the knowledge-base for customer queries.
Outcome: A technology service provider used this system to track and resolve customer issues, reducing the average resolution time by 40%.
TECHNOLOGIES USED:
- Suitelets
- Custom records, saved searche
- Client script
- HTML, Javascript, CSS, bootstrap
Case Management Dashboard
Ticket list and date filters in Case Management System
Knowledge center in Case Management System
